Posted in Anthony's Short Stories

Psychological Warfare of Business

Psychological Warfare of Business

Does it exist?

Occupational Darwinism is the theory of evolution of people within the workplace, and the process in which they conduct business within the ranks of employees. The occupational Darwinian approach to psychology aims to understand human behavior considering the evolutionary theory. It puts it into the workplace and describes the evolution of workplace employees and their survival within a company.  

Business is business no matter where you go in the world, and there will always be problems and confrontation. It is how we deal with psychological warfare of the business.

What is a job?

It’s a person’s role in society, and a job is an activity performed in exchange for payment for duties done for a company or person. A person can begin a job by becoming an employee, volunteering, starting a business, or becoming a parent, and being a public servant such as government.  

Everyday life has a way of putting a person in their place.

What do I mean?

You ask this question as if I know everything. I do not, but make the observation when work is like a game of chess. The board unique to how events line up the game designed to attack an opponent picking off the opposing team one by one. What happens when this is being played by a company such as where you work? It’s happening in many jobs all around the world, but I have found the most interesting field of work is the restaurant industry. While you work for a restaurant company, you understand the nature of the company and working for a corporation/franchise is no different.

While everyone knows, the older generation makes up most the restaurant’s form of income of the business. Yes, there are other restaurants, which allow football games and wings for the younger crowd with loud music, and drinks. The game being played differently in this environment but relates all the same to the psychological warfare in the business.

Competition will always make a person compete to make another person look bad in favor of power. What is power? Why is power effective? The chessboard, for instance, has a king. The king in the scenario will be the owner of the company. The queen will be the Vice President, and the other pieces will fall into place according to management, supervisors, and the pawns, which are the lower-level employees. The question should be who runs the asylum? Is it the manager in control of his subordinates, or is it the pawns running around the restaurant trying to satisfy the guests’ needs? Who is running the asylum?

The king walks through the door, and the employee is supposed to stop and address the king. If they do not welcome the king, he will rebel and throw a tantrum, but what happens when the king tells a team member?

“You are not special.”

The power in which I am talking about is none other than conditioning. Conditioning is I am in power and you are below me. I can replace you, but when you do this in public where all the customers and employees can hear you this becomes a problem. I have seen it in major corporations such as major store branches who have become a monopoly of power with no limitations of how they treat their employees. The conditioning is you are replaceable, or a dime a dozen.

The employee at this point felt an awful pain because it is embarrassing to them emotionally and psychologically, but it also sets a standard for your customers. Every person who walks into the facility is a customer, including the owner and his staff. The owner at this point has set the tone for his employees who are his internal customers. The tone he has set is the cascading effect of power, and the king either unknowingly or knowingly put up a boundary. He has said at that moment. “I do not care about you or the people.” It implies that all he cares about is the money sent to his bank account.

The customers bring me money not you, but you are wrong sir!

The employees are internal customers who give the demand.

The concept if another one of the king’s restaurants opens and takes money from the employees’ lives it takes a part of their livelihood. I.e. the restaurant has a fire, and it affects the employees because they can’t work for an extended period. The owner of the company does not give a damn because it all goes into the same pocket.

Whose?

His pocket!

The king will make more off insurance, because his investment into his own company will pay him for his loss of product, building structure, and wages.

What would happen if an employee can have insurance like the owner if a fire, or another disaster? It would also protect the employee, and would benefit.

The hierarchy of power reflects the mood of the owner onto the upper-level management, and lower-level management. The management enforces this mood onto the staff members through means of retaliation.

It is amazing how many businesses use the schedule as punishment.

Employees everywhere if this is happening please call your human resources department!

The schedule is a binding legal document the court systems use to make sure the employee is getting the number of hours needed to sustain their household and daily lives. It is used for unemployment. If an employee’s schedule is changed. The manager must make sure the employee knows of the change and ask if the employee can work the desired amount of hours.

The favorite part about this one is when the managers put schedules are subject to change. Check your schedules.

Is it acceptable?

Is it even legal if you are living in an at will state for employment?

It’s illegal and unprofessional to use the schedule as punishment. When the owner has power in his or her human resources department, anyone is a target of retaliation.

Whistle blowers tread cautiously in this scenario because you are subject to the same wrath.

The department should be separate from the company and should not be manipulated by source or rather king, queen, bishop, rook, castle, in this scenario.

They should not consider higher ups influence/opinions if they are contributing to the issue, or are part of the problem.

The retaliation point could be when the owner signs off on paychecks. When the owner signs the checks and takes it to the bank.

What are his thoughts and actions, but anyway back to the management discussion, and hierarchy of power?

The manager already told to deal with the employee then turns his attention to the not so special person who is replaceable. It’s a fact of any business who can abuse their power knowing every employee is replaceable in major businesses and huge chain stores.

If a vice president/director of operations the (queen) of the board pressured by the king they get the call. The queen is bent on pleasing power so in return subjects her power toward the staff and guests impacting subordinates of the company. Her goal is to set impossible standards and force the (employee) opponent out the door. Here taken off the board, but the company feeds the notion of we want long-term employees.

Is this acceptable?

Is it right?

Whom do you go to when this power crushes your inner character and well-being? The punishment and retaliation of this behavior breaks a person’s moral.

The many problems built into this environment are hard to comprehend. The issues here are just some problems associated with any business. Companies such as these should focus on the well-being of a person. Not if they can show up to work. If there is a problem, they have to attend to, however people need to work to survive.

What about the well-being of the employee?

If the employee is ill and needs to stay away from guests and other employees, it’s not considered in some cases. The employee is told to cover their shift.

If the shift is not covered, the employee written up for being unable to get there shift covered.

Three strikes and the employees are jobless, and the manager is finding a replacement.

What does this mean to the employee?

The queen, rooks, bishops, knights, and pawns are all victims of retaliation and subjected to a hostile work environment.

Who wants to work for a king who does not care about his staff and just the money?

There is an imbalance in the business, and it is after all just business, but the staff makes the king powerful. The staff is the ultimate key to the success of the business, and the power of the king.

The chessboard is being played by someone else because though the king is in power. The king has deadlines, licensing, insurance claims, legal issues, and many other issues to handle on a daily basis including loss prevention/food cost.

The king has to look back and find the reason he started the business. However, yes, we understand it is to make money. Is money so important his internal and external customers have to suffer as he crushes his team to make the extra million or two?

Psychological warfare played by everyone in education, restaurant business, the police department, and major corporations. Though played by everyone in the business, it is the source of power, which makes the biggest impact on the business and the impression on the person.

The problem of telling someone each person is not special is not empathetic to the person’s situation.

It is cruel!

Who would continue to work for someone who gets mad if you are late because every day is different? Every day brings a new challenge, and not all circumstances are the same? I.e. The person who has daycare for their child and the manager schedules the person at the same time makes it harder for the employee.

The challenge is to find the one person who stands separate from the rude comments, and the negativity in the palace of sanity or insanity.

It overall has affected this person to hear all the rude comments. When the person utilizes their knowledge to set boundaries around their personal perspective, and emotional faults that person is no longer subjecting himself or herself to behavior. The person can become more than just a pawn in the game of psychological warfare, but rather an equalizer. The person I am talking about can influence staff to help others become successful.

If you are a new employee and are experiencing any of the actions above look for the positive in the sharks gliding along on top. Life is a ladder to succeed you must keep climbing even after you’ve met the highest level of accomplishment.

We all get comfortable in our positions but when a person is constantly subject to change and rotation the growth is exponential internally and externally. The customers such as staff and guests know you will take care of their needs. The acknowledgment and respect from the employees is even greater. The staff learns to appreciate and will help this person.

Here’s the kicker.

How would you like having to go to work every day knowing the powerful chess pieces are not able to make a person quit and give up?

Finally, to carry the briefcase, you have to be able to handle every aspect of the chessboard and the pieces in which the board allows a move.

What happens when you run out of moves?

Does the game end, or do you restart the game? Adapt and change.

The guests always come first in any business, but for the king, it is his wishes above the guest. I’m served first because I am the owner, and because I am above you. The attitude is; I am hungry feed me! Passive aggressive behavior and attitude. 

Is this right?

Is it wrong?

The golden question of any business is who fires the employee/customer? I would say the employee/customer fires themselves or as inevitable, as time is the employee/customer just gives into the abuse and gives up. It becomes a problem when the employee/customer gives into this treatment. The internal customer/employee forgets the external customer and doesn’t care about their lives; they just focus on keeping their jobs to sustain their lives.

The king has won, and the queen given the satisfaction of crushing an internal adversary while using tools such as the manager, bishop, knight, and the rook to affect the pawns in the game. The effect is the end game.

The pawn could be just as powerful as the more powerful pieces in this business. The employee has to think effectively and strategizes how to understand the opponent/worker. Never let your opponent know what your next move will be until you make it. While you make the next move make sure, the opponent thinks thoroughly about their next move.

It makes them second-guess their own abilities of power.

I would suggest always be three to four steps ahead and think first before you try to make your next move. In this case, the owner and the management, and it could work with the employees at the same level. Learn and know there dislikes about certain ways of shutting down the business. Adjusting the environment to where the king does not complain to the queen, the bishop, knight, or the rook about who is at fault. It makes the pawn in the game highly effective in keeping a distance from the powerful opponents. Instead can take action to see, avoid, and stop the stronger opponents’ warpath when the time is right.

I would say the two teams are equal but when you clock in the time for moving is essential to being at war with the other team. Every business has what you would call the bottom feeders of the company. The employee who is off the radar and is doing the minimal amount of work puts more work on other employees. The situation redirected without having to crush the internal pieces. It continues to happen daily as the manipulation and problems not addressed.

The chessboard and psychological warfare in this business crushes an intellect and drains the mind of a strong-willed person.

“Treats others how you want to be treated” trumped by those trying to harness and gain power.

The game of leaving things out put away as soon as an opener opens the door to the asylum of business. Instead throws the previous shift under the bus and left for road kill. The person who does this stands by and lets the others take the fall when the king complains.

Why hasn’t this done?

The direct response, for example, is they did not do it yesterday or last night.

The initial response the king should say is.

“Who opened this morning?”

“Why is this not done?”

What could have you done to make sure this problem was corrected?

Instead, the king, lacking the team approach, in turn, is not contributing to the team effort and only thinking of whom to blame? Instead, he walks around ranting and raving about what isn’t done and who is to blame. He should have asked the team to get the job done in an effort to ease the problem.

Hiring people who say they can do the job, but they really do not have the necessary skills to do the job is another thing. We see this in politics, restaurant businesses, casinos, hotels… Interviewing people who feed you the information you want to hear have the ability to get the job. When they have the job are unable to do it.

All talk and no action.

The person hired to point fingers and talk crap about others while insuring their faults not looked at when questioned. The person points the finger at the other employees. Policy doesn’t exist to this person as they are on their cell phone all the time talking to the main boss. The ass kisser! I get a kick out of when this type of employee is in management and sets the other shifts up for failure. The person leaves the place a mess and has the other crew while working their regular shift pick up the mess.

It does not matter when someone doesn’t show up.

The show must go on!

I have seen so many employees suffer at the hands of these type of employees.

The funny thing is human resources has a huge list of complaints from these people’s actions, has done nothing to solve many issues, and are ignoring the complaints. The problems that will arise later are legal issues in the future for the company and the owner, but the pressure put on human resources with questions like.

“Why did you not act on the problem?”

“Who do we blame?”

“Is it in the best interest of the company?”

It drives staff members crazy when this happens and more problems develop. The person fails at ordering, preparation, job knowledge, and constructively analyzing staff because of lack of training. Where is the training, manager? In turn, this person is a fast talker in the circus of employment and does the same thing in the scenario with the king when confronted. The person is special in his own aspect, but is sadly also replaceable, as am I for writing this article? “Not an admission of guilt!”

Longevity or job tenure! What is it and why is it important? In a never-ending changing world, the environment of business is never the same for too long. Employees who have worked for the company for long periods develop methods of manipulation. It doesn’t matter if you are a manor a woman in this scenario. If you have worked for any company for 10 years, they have seniority.

It means individual employees have an investment where they have invested time and energy to see the company grow and expand. They have grown and expanded their positions. What happens when the person is a new piece on the chessboard and the people who have an investment in the company manipulate the new people out the door?

The employees who are new have no idea the environment they are about to embark on.

The senior employee who knows their position well has the ability to manipulate others in the work field. They do this through scheduling, job duty, and like the king make others feel like they should quit through manipulation. The behavior causes damage to the person’s perspective, and though the employees feel good about themselves, it creates a hostile work environment.

Here is an example. In the restaurant business servers who are knowingly hogging tables and not sharing, the load with their teammates to make sure everyone has a fair chance at making money. The new employee given many tasks and cannot focus on their guests. The senior employee does this to knock the opponent off the chessboard. The senior employee manipulates the situation while the manager lets this behavior happen, or they are oblivious to what the employee is doing. The manager continues to allow this to happen without addressing the situation and seating the restaurant.

The employee quits because they are not making any money. It is interesting the way companies handle tips. When there is no business the employee who written up based on performance. Guests’ not coming into the place of business the company forced to pay their wages at minimum wage. Some servers never see a check based off what they claim for tips and tax purposes.

Is this right? We all know the answer to this question, but it is still happening!

When they share and do the workload the workplace is friendly and engaging, but without balance, it is chaos, and thus the question.

Who is running the asylum?

Management and labor cost. Who will get their hours cut? It is interesting to stand witness to some most interesting things in business and budget is a major part. It happens in education as well where the hierarchy of power. Politicians monetize education-putting pressure on administrators which then the message portrayed to the teachers and staff members.

In order for the government to get involved you, monetize education.

Budget as expressed above.

How do you break down the budgets of schools all across a school district?

The answer is numbers.

The district uses the number of students going to a school to give a school a budget. There are dollar signs on all the heads of the students going to public school. In the hospital world, they call it heads in beds. Cha Ching! If your numbers are high, the principal will get a bigger budget, but if they are low, the budget affects jobs, supplies, and many other things.

Teachers go to school for long periods to attain the ability to teach in the classroom. There are tests they have to pass before they can even step into the classroom. The government sets the standards of having teachers go through observations, caseloads, and the list could go on and on as with any other job. The politicians point the finger at the principals and the principals bent on pleasing power points the finger at the teachers. Attendance, testing, and other things are what they evaluate teachers on while teaching for the school system, and they aren’t paid well at all. The districts excuse is that teachers don’t work the summers. During a teachers time off they are lesson planning, grading, and dealing with ways to set up their classrooms. The teacher also deals with classroom management and behaviors. Teachers also work on caseloads, IEPS, BIP’s, and buying supplies for their classrooms to become effective teachers.

We all know everyone needs a job and money to sustain a life so the newer employees allow this behavior. If they know, the employee will complain to management and lose hope if nothing is done. The newer employee does not know how to respond, or how to handle the situation, and this is how we end up with a self-destructing employee; implying the employee ends their employment with the company.

How would you handle the situation?

Whom would you turn to if management does nothing? The senior employee is large and in charge of the aquarium swimming alongside the sharks at the top of the food chain?

Superiority of power and its abuses. The other day I was sitting in a restaurant at a booth over hearing conversations between a supervisor and a district manager. The supervisor was expressing concerns about cell phones. The district manager was very rude in the way he worded things to the supervisor. He had a threatening tone in his voice. The interesting thing is the supervisor was able to see past the threatening tone, and continued to state his concerns. The district manager told the supervisor, “I don’t have that problem because I don’t see the cell phone problem while I am here. It must be that I have more pull and connections than you.”

The supervisor understood the man’s pull and power, but while I listened to the conversation, the district manager told the supervisor he was ineffective.

The supervisor got upset with his tone and comment. The supervisor did not argue with the man, but stated his point to his superior. His tone did not change, but remained calm. He stated, “What is ineffective is when the general manager of the company is going against policy and procedures and is allowing the behavior in front of you and the other upper level management. I on the other hand have managed to reduce my staffs’ usage of personal cell phones and hygiene such as earrings while they are here at work, but remind the employees of policies and procedures.”

He got up calmly and walked away to tend to a paying customer. The supervisor glanced back at the man and said under his breath as he walked away. “Your analysis makes you look like a fool because you don’t really know what is going on in the establishment.”

The supervisor’s body language and state of consciousness changed. He became more aware of the threatening environment. I watched him maneuver his body into a neutral position as the man pursued his analysis. The supervisor was shielding his staff members from the negativity of this superiority of power. He was more in control than the district manager was.

The pieces of the chessboard laid out on the board and the player is trying to protect his pieces to the puzzle. The supervisor was doing just this while tending to the guests while this person sat down and talked on his cell phone. The supervisor maneuvered his employees into their places, and had them working on different tasks.

I witnessed the districts managers family come into the establishment. My brother became upset because we have known the supervisor for many years and know the person well. We also have been managers in the business of the food industry and felt that if we complained nothing would happen because it would go back to the same repulsive snit anyway.

The man, a dream, and a job in between maintaining an establishment, a neglected family, and a brief case full of money is not worth killing yourself. Standing by watching a man not taking care of himself balancing everything life has to offer, and in the end he said, “It’s not worth killing yourself over these people, and their personal gain in life.” He died 5 days later.

In conclusion, I could write a book on the number of psychological issues associated with any business. To survive the business you must set yourself apart from the other chess pieces and the board of checkered boxes, and tell yourself. “It’s just a job where you are choosing to be subject to the conditions described above.”

Anonymous writer